I filed a complaint regarding this issue. The attendant wasn’t at the location until 45 minutes after our rental time. He was rude and inconsiderate. We were given a truck with the check engine light on. We returned it early because we were too scared to keep driving it.
Gary F
BKWW LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stonecrest, GA 30058
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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**Smooth, Fast, and Friendly – Highly Recommend!** I recently rented a truck for a big move, and my experience with **BKWW Uhaul Dealer in Lithonia Stonecrest area** was absolutely top-notch from start to finish. The customer service was *excellent* — friendly, efficient, and genuinely helpful. I was in and out in no time, which was a huge relief given the chaos that comes with moving. I was blown away by how easy they made the whole process. Every question I had was answered clearly and patiently, and the staff made sure I had exactly what I needed without any stress or confusion. If you're looking for a no-hassle rental experience with people who actually care, this is the place. 10/10, would definitely rent from them again.
Candice MI showed up on time for this rental as I was in a time crunch. The owner of the business literally sat outside in a truck and watched me walk back and forth and WAIT confused about if the location was even open because The Doors were locked. I contacted U-Haul who contacted the owner and it was at that point I was finally acknowledged. I set up this reservation for a truck check in. I was advised by the owner that it could not check in that way. Once I went in, the location was extremely hot and the owner took her time resetting the reservation to which she included insurance that I did NOT want. So I over paid a total of 20 dollars when I was looking to o my pay 30. My destination was close and I had the truck back within an hour!!!! This is a terrible location. I will not use it again.
TKEYSCHA MThe office was dirty. The inside of the rental was dirty. The air conditioning was not working in a 93 degree weather. Call the office to report that the air was not working and the person answering the phone was very rude. The contract said a full tank of gas however when I started the truck it was 3/4.
CAROLINE CIt was okay, I returned the truck one day after my initial return with the right amount of gas and was charged a fuel fee. My miles were set for 25 and I only used 15 of the 25 and was still charged over. They were nice but I would not go back. If I do I need someone who knows how to fully check out a customer.
JASMINE N