The PICK UP site was not open when we arrived to pickup the truck -the lock box instructions were given by a very short tempered angry man on phone who was not helpful. The price I was quoted was not the price I was charged . The blankets and equipment I ordered was not on the truck. The email I was told that I would receive an email to review the situation never arrived, The entire experience was unprofessional and stressful I would never use them again ! The drop off location instructions were well structured.
TAMARA P
South Bridge
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stuart, FL 34994
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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There was no person. Did everything over the phone and expected me to hook up all on my own. I know what I am doing when it comes to towing so it was fine but still.
COREY EIt was a “virtual” location that did not have the items I ordered and the truck was completely empty of gas.
GREGORY HI don’t have much feedback as I dropped off here and the office was closed. The drop box was clearly visible and marked. My return was processed quickly the following day.
THOMAS BU-Haul, Picking up the vehicle was an experience for this old man, although I was able to pickup the truck it was not without some difficulty. The location was unmaned so, everything is done over a smart phone, the woman on the other end was very helpful and polite, the issue was not with her. I do not navigate the phone very well, but she finally got me though that but then came the drop box. I couldn't see the tumblers well without my glasses, so even trying to spell the word "BEST" was hard, and once I found the right letter and moved on to the E as I turned the tumbler the B had moved as well, and so on. As soon as I put on my glasses everything worked out fine, phew! Sadly I have nothing else to complain about, the vehicle was clean, it performed very well and we had an uneventful trip. The drop off location was huge and well run, I was out of there in a few minutes! Thank you very much for a great experience, next time I will be sure to take my reading glasses! All in all I am extremely happy to have used your company.
WILLIAM G