Language barrier, but was very friendly.
TAWANA D
Eagle Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sulphur Springs, TX 75482
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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If there were 0 stars I would give them, because they charged me $130 more than what I paid for the rent, what a rip-off and what a scam this company is.
Nicole PThe Worker was running the Uhaul Location & Food Mart by himself. And he was a new Immigrant to the US (Legal). It was his FIRST DAY ON THE JOB ALONE.. He did a GREAT JOB and was VERY POLITE and easy to understand.
ARTHUR Nthe person at the counter was not trained on how to complete the check in. I rented via the uhaul website on Sunday for an emergency situation and when I went to the store they initially told me to come back the next day when the owner would be in. I told them I had a confirmation and they eventually called the owner. I asked if they had the tow insert with ball, but they didn’t carry any towing accessories, so I had to go to another store for that. Once I returned in about 15 minutes, it took nearly an hour to get the trailer contract completed. I paid for towing inspection, but the employee knew literally nothing about the trailer and barely spoke any english. After I hooked up the trailer to my truck he went back inside to tend to the convenience store without ever inspecting how I loaded the vehicle on the trailer. I eventually just googled “how to hook up the safety chains on uhaul car transport trailer” and found a youtube video. I was able to get the car safely loaded, but the employee never even attempted to inspect the straps, safety chains, wires etc. Every other uhaul destination I have ever dealt with was very knowledgeable about the equipment and took the lead to ensure I understood the safety features of the equipment and thoroughly inspected to make sure the lights, connections and safety chains were secured prior to leaving, so this was a very different experience. Thankfully I was able to safely tow the vehicle 250 miles to the final destination, but I was nervous that I may have missed vital steps that put myself, my vehicle and others safety at risk. This owner needs to be aware that this lack of training could present a very large liability exposure to his business.
BRENT ONothing. The service at Eagle Mart location were extremely nice and helpful.
CHERRI H