Location was not the issue. Issue was that the rental van was filthy (cab & back). We also had significant issues using the app to check the vehicle out (no kidding, I probably had to take half a dozen photos of each area of the vehicle before the app would recognize them all -- would add a photo, move to the next, etc. and then they would disappear). My husband & I were so angry and frustrated that we left with the vehicle before even finishing because we were "stuck" & had the gentleman at the store assist us to move forward because we needed to check the vehicle back in again. Gentleman believes it is because we answered that the no to the vehicle being clean & well maintained (he think that system was taking that to mean there was damage or the like to the vehicle). Based on our experience with the booking, check out, and check in system, WE WILL NEVER rent another U-Haul vehicle in the future. The rental location and store owner was very patient, despite my frustration, & he was the only redeeming thing about the experience.
HEATHER M
Sunfood Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V3R3P1
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Customer Reviews
- 3.5 Average Customer Rating
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When i got the Cargo Van the gas was between 1/5 - 1/4. I filled the gas of $20 left the Uhaul Van at location with gas at 3/8. When I asked for the refund of extra Gas they said i will get the refund by Uhaul automatically but i never received it. And i used truck for only 27kms and gas should be used 6.36 litres approximately. So i requests for the refund of extra fuel or guidance for my refund request.
Sahilpreet SToday was my first time using Uhaul, and I think it'ss also be the last. due to the charging is a bit chaotic an quite expensive.
XIANG ZNo service at all, will never go to that location anymore
Ning ZSuper service
SOHAIL R