Once I located the U-Haul staff member from the general mix of workers at this shared site, he connected the trailer and performed the safety checks and did all necessary demonstrations with me. I was then put in touch with someone on the phone to complete the pick up. Drop off was a big FAIL. Nobody home on a Wednesday at 11:45 in the morning. The business phone number was an answering machine with a bunch of screaming kids in the background on the message, and of course my call was not returned. I was able to complete the return on U-Hauls 1-800 number, but it took a long time for a rep to answer and I was forced to download their app. U-Haul clearly has zero performance standards for those businesses that fly their flag.
RALPH W
Mic Truck And Trailer Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V3W0K8
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Customer Reviews
- 3.5 Average Customer Rating
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I made a two day booking. After pickup it showed as a one day pickup. After returning the unit I was charged an extra $20 for the rental and then an extra $10 for additional insurance. At the end of the day I was charged $30 more than the original booking showed.
SHAWN CSemis are blocking ways.. and need some more parking space .
Hemant VThe vehicle was not clean inside but worked ok. There was also an unpleasant odour in the cab. I asked someone to contact me as I see that I’ve been billed without even submitting the mileage information. I am also concerned about some of the charges on the invoice. Marx was a very nice man and helped me which I greatly appreciated. Pins or Daphne, please call me, Heather Andruski P.S. I can’t give good ratings until my questions and concerns are resolved. I will be happy to change my submissions after a resolution is reached.
Heather AWe had a breakdown half way to our destination, from Vancouver to Nova Scotia. A wheel bearing went bad but a call to breakdown number talked to Melissa who couldn't have been nicer or more helpful. It was a pleasure being helped by her and she is a credit to your company.
sam a