The original dropp off location wouldn't take the truck or the 2nd location they sent me to. I had to go to 3 places before dropping off the truck.
VERNON P
Mic Truck And Trailer Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V3W0K8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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AVOID! Difficult access, and being as it is a VERY BUSY commercial truck repair facility it is a challenge to gain access and negotiate through the yard to a drop off point (with large dump trucks requiring space to back out of repair bays, and other vehicles being shuffled back and forth to create room for passage. The outside lot crew were actually very responsive, and did their best to direct traffic and set up a narrow access to the drop off point. They were also very friendly and as accommodating as possible, while working in a challenging environment! NOT a place for an inexperienced driver to drop off a trailer!
LAWRENCE BQuite a busy location but run very efficiently.
Larae CVery helpful and friendly.
Reinaldo LVery disorganized, spent 2 hours trying to pick up a u haul trailer, was 20 minutes before someone even helped us, no one knew anything, mina didn't even work there and had to wait on the phone for her to call, and always was to busy to deal with you, I had to call 3 times before she even called me back. There was 4 other people also waiting to pick up uhaul at the same time and everyone had to wait..... and just wait with no answers or idea when they would be helped.. .. They didn't even inspect the trailer properly as upon leaving they couldn't get the door shut and tried messing around with that for an hour. to switch trailers mina had to completely cancel transaction and redo it at a higher rate of $400 more, then scammed us and said she refunded the full transaction when she only refunded a partial amount, then was suppose to refund the second transaction and did not, sent me fake photos of a fake refund as when I called Uhaul - they had no records of this and no refund was even processed. What a complete shit show at this location, do not recommend, this was the worst uhaul experience ever, DO NOT RECOMMEND THIS LOCATION. This experienced wasted an entire day, costed us an extra $500 and now we have to go through dispute processes with uhaul as these people are useless. thankfully customer service was much easier to deal with than these people at the location. Run far away from these people!
Tamara W