This was the most terrible location to return a U-haul, if I ever had to pick up or return a U-haul to this location again I would cancel my order and never use U-haul again. I have a video of the location if you would like to see it. Also the day before I was to pick up I received a phone call from U-Haul advising there were no 20 foot trucks available in Terrace as was originally ordered, and that an upgrade to a 26 foot truck would be made at no cost, although I would have to pay for the extra gas it would use. Arriving at the Terrace location I believe there were about six 20 foot trucks available. If U-haul is going to lie about rental availability, make sure the trucks are not in plain sight when the customer goes to pick up the vehicle.
ROGER B
TCP Simple Technologies Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V3W2X8
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Customer Reviews
- 3.0 Average Customer Rating
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The gas tank was EMPTY.
Carly IPick up was super easy and the person on the other end was very helpful and responsive. They got me checked in and out of there quickly. Also the lot was pretty cool, had other vehicles stored there and was fun to look at while looking for our truck.
Lina KI would NEVER go back to this location, never recommend it and was so disappointed in U-haul for even having this as a location. Had my partner not been with me, I wouldn't have even dropped it off here. Not only was it totally confusing (signage was next to nil), but I felt completely unsafe. Police vehicles outside the compound, strange trucks and truckers. There was garbage everywhere and there were no parking space without blocking in other vehicles. Even the Uhaul key drop box was stuffed with garbage and it took us a while to stick our fingers in to make room for our key, so that someone couldn't simply just pull it out. It was TERRIBLE!!! Seriously, terrible.
DARREN KDid not drop off at original location in Surrey BC. I was advised to dropped off at new location in Langley BC. Only spoke over the phone and text message. Did not meet the man in person. Overall drop off went smooth. Male very professional and pleasant to interact with.
Patricia M