Very unclear as to where to actually pick up the U-Haul. It was parked so tight, when the man on the phone told me the key was on the driver's side rear tire I had to squeeze all 6"2 270lb between 2 trucks with 14" of space. Literally sardines in that parking lot. Would not recommend pickup from this location.
Debbie P
TCP Simple Technologies Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V3W2X8
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Customer Reviews
- 1.5 Average Customer Rating
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As a senior lady, I wouldn’t have felt safe at this location had I not been with a male friend. The entire space where the Uhaul trucks were parked was littered with trash. And not just a bit of litter strewn about, it literally looked like a garbage dump. There were no instructions or signage as to where I should park my own vehicle while using the truck. I decided to park where the truck I was renting was parked. When I returned, another Uhaul truck was parked literally inches from my vehicle door. Thankfully, I have a sunroof or I would have been stuck ! Whoever is the agent at that location needs to do better. They are representing UHaul afterall. I was grateful, however, that there were no mechanical issues with the truck. That said, there shouldn’t be if they vehicles are maintained properly. After that experience, I wouldn’t trust that the vehicles in this location are, in fact, properly maintained. I would not rent from this location again.
James FTrash location. Felt so unsafe coming at night.it’S literally in the middle of no where in between truck parking and truckers coming and going. Padlocks are so high off the ground, you have to be on your tippy toes. Half the time it didn’t open. Avoid this location at all costs.
Harpreet DThis was by far the worst experience I’ve had and cemented that I will never use uhaul again. 1. I had selected in person pick up rather than the self directed pick up. 2. The morning of my rental, I was called by an associate and told that my rental pick up location was moved, but it was only a km away - no worries to me. This person did not inform me that this location was not a storefront location, but in person pick up. 3. I got a text message from uhaul and the provided me a phone number to call when I got there. 4. When we found the address, the pick up location is basically a giant scrap yard and drop off for semi trucks - there was no clear signage and no storefront. Only when you get to the very end of the huge lot there a sign that says uhaul drop off - doesn’t even mention pickup. 5. I called the number provided to me. No one answered. I called again, no answer. And there was not a single person anywhere near us. 6. I called the customer service line - they asked to put me on hold while they tried to contact someone from this lot - I was put on hold for 15 minutes and my call then disconnected. The rep just hung up on me. 7. Finally someone from the lot contacts me - I get access to my truck after a little back and forth. The truck was not clean, and I had ordered two dollies - there was only one. 8. The truck was given to us with a near empty tank - legitimately it was under 1/4 filled so before even getting to move my stuff I had to fill gas. Abhorrent customer service, I can’t believe I paid for this. I wish I could give negative stars.
Kirsten MBest location
Harjot M