The app was not functioning and it took me 3 hours to sort it before I could pick up my truck. I was very fortunate that I schedule movers for later in the afternoon instead of morning or everything would have been disrupted. There is no access to a bathroom and I had to disrupt the process of trying to sort everything to drive away and find one. It was absolutely awful. Customer service was sweet and eventually did help me, but the access and location just made everything a lot worse with no live person
Lara D
Cobra Property Management
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Syracuse, NY 13203
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Unsafe area and no staff
Sharon ANo staff on weekends. Send to bigger location. Luckily locals helped me out or i would have left the truck in the wrong place. I could not disconnect trailer. Please check.
han FThe vehicle smelled like cigarettes, the back of the box was filthy and ruined many of my items even when I had them in sealed plastic crates due to the smell. The contract wrote that there was a half tank left so I had to fill it to that, but when I got in the vehicle there were 30 miles until empty. Then when I did fill it, it only had a maximum of 270 mile range from a full 30 gallon tank. That doesn't make sense in my mind. I was also told I would get a refund of some miles because they gave me thousands more than I needed. Still have not received the refund.
SYDNEY LEverything was great, thanks so much.
Surelys S