This location is AWFUL. The key-pickup lock box is on the side of a boarded-up building, surrounded by broken down vehicles and garbage. We were constantly harassed by panhandlers while we attempted to compete the steps required via the app (the app is also an awful experience). The trucks themselves are located in separate overgrown, vacant lot (again complete with abandoned vehicles and garbage) which is located on the opposite corner and required crossing 8 lanes of traffic.
Jon W
Cobra Property Management
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Syracuse, NY 13203
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Customer Reviews
- 2.0 Average Customer Rating
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Poor customer service. No one at the office. Blankets removed without my knowledge. Drove a 1/2 hour extra to pick up blankets from another location. It cost me gas, mileage and more importantly time. I've yet to receive my $50 credit
TIMOTHY RNo more oversight with places like that the building the keys were on was falling apart nobody was there I understand that it's a on site but they need it some oversight couldn't get in the parking lot to get the truck it was covered in snow surrounded by other vehicles. I'm glad you home was able to find another location where I can pick up the truck.
Robert BThe app was not functioning and it took me 3 hours to sort it before I could pick up my truck. I was very fortunate that I schedule movers for later in the afternoon instead of morning or everything would have been disrupted. There is no access to a bathroom and I had to disrupt the process of trying to sort everything to drive away and find one. It was absolutely awful. Customer service was sweet and eventually did help me, but the access and location just made everything a lot worse with no live person
Lara DUnsafe area and no staff
Sharon A