I rented the trailer in Fircrest and had to pick it up in Steilacoom, another half hour farther. Would be nice if you can have a trailer within 10 minutes from original location.
TIMOTHY L
Steilacoom Mart & Deli
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tacoma, WA 98498
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Customer Reviews
- 4.0 Average Customer Rating
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Luis ROur experience this visit was absolutely awful. From the equipment not being available upon arrival to the site to the equipment were being given had not lights (brake or blinkers) to being over charged. Upon delivery of the equipment a trailer parked in front of the truck and trailer I returned was not properly secured. As I was on the phone with corporate office trying to get the money owed to me I was standing behind the truck that was hit by the trailer in front shoving the trailer hitch into my leg. The man claimed he was the manager and could have cared less. But even asking if I was okay. The lady I was on the phone with didn’t asked if I was okay either! I will be contacting an attorney in the morning for the false charges and being hit because there previous drop off was not secured properly. I have had two HORRIBLE experiences with UhAul as of late. This one is over the top with no consideration for what had happened to me at there facility. Absolutely unacceptable to steal money from people and this was theft!
Stephanie FMy reservation was for a local facility but had to go way out of the way to pick this up.
Deborah WCloses location for after hours drop off. This place was 20 miles from my house. There are 5 uhaul locations within 5.miles of my house, but I had to drop off by 7:46 a.m. and locations near my house ar3.closed Sundays. You should have every site have off hours drop off
BRIAN G