Not enough parking, no one there to help when app didn't work, key was not in lockbox when I opened it. Truck had appliance dolly, not box dolly, which is too heavy for single handing. Overall painful checkout experience. Not entirely the fault of the location. U-haul app that works correctly would have made this much better. Will be avoiding self checkout going foreward.
Stephen N
No Mascot Ent & Fashion
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tampa, FL 33602
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Customer Reviews
- 3.0 Average Customer Rating
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I ordered moving blankets with the rental and there were none. Since it was not an actual U haul location but a barbershop that happened to have rentals they said the blankets should be in there but there was nothing they could do about them not being in it.
Israel VFirst of all, the first location I booked with said they plenty of vehicles available I got there and they nothing available. So then I had to go to another location , when I got there no one was there to help me . My reservation made me have to get physical keys and I could not get ahold of the store personnel to assist me . I had to reach out to customer service and had to get an entirely different vehicle . Overall very unprofessional experience.
BRANDON RShe tried to over change me for the rental and after that didn't work she added on a extra day
Tonia GEasy return. No personnel on site at time of return. Called number and was told where to park trailer. Very friendly.
CATHLEEN N