The truck was old and struggled to shift under 4,000 rpm’s. I was given the truck with 1/4 tank of gas and was trying to return it before the facility closed whereby I was told I would be charged $20 if late. I used the truck a total of 37 miles but didn’t get a chance to top off back to 1/4 tank. I figured I would be charged a premium for a few gallons so no big deal. Instead I was told there would be a $30 reuel fee and was also charged $33 for 6 gallons of gas which is well above returning to 1/4 tank. I was told this was in the contract but was never told about the refuel convenience fee. Well UHaul I hope you enjoy the extra $63 because I will never rent from your unscrupulous company again and will share this story with anyone renting equipment. Obviously it’s purposeful that you give the rental at 1/4 tank for just this reason.
Aaron W
Mini Maxi Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tampa, FL 33604
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Customer Reviews
- 4.0 Average Customer Rating
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I got a huge rash across my neck/chest from the seat belt....recommend disinfecting seats and common areas. Other than that, customer service and availability was great!
ALICIA SPick up was effortless even though it was during holiday hours. Samantha, who checked us in was friendly and very professional. This sight is highly recommended.
Iris SExtend your office hours. Its one thing downloading the app for mobile pick up, but alert the customer the steps in getting the lock and key along with it.
EMERAUDE MThe website and the cost alone were outrageous.
Tabatha M