Two guys moved our items and were kind, but damaged some of our items. Couch (less than a year old) has a tear on the top, toolbox (less than 6 months old) has multiple scratch and dents, chair legs are bent from a drop (less than 2 months old), and floor in new home has 2 scratches. When I called the owner, Shawn, he spoke over me and made me feel very uncomfortable asking me multiple times about a 5 star review. After more inspection and seeing additional items damaged (chair, floor, toolbox), I called and he was disrespectful, called me a liar and spoke down to me. He said he didn’t charge me $70 for the last hour, but $70 doesn’t cover the repair or replacement of these now damaged items. I would never do business with this company again. He was disrespectful to the 2 movers as well and I hope they find alternative employment.
OTTO C
Elvis Auto Center
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Taylors, SC 29687
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- 3.0 Average Customer Rating
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I had to park off the property even though there was plenty of parking. The trucks were tall but did not have a step to get in and out and my senior Mother almost feel out every time trying to exit, making it unsafe. I also struggled to climb in and out from the truck. The address changed AFTER I booked the reservation causing at least 4 additional miles. It was a poor experience from start to end. While I have always used Uhaul in the past, I will rethink using Uhaul in the future. This location will never get my business again
SONYA WThose guys didn't care about that equipment or the people trying to rent it that's why I had to go to a different location to return it that mechanical issues but I really wasn't comfortable going back over there to begin with it was a horrible place it was an hour and half weight on them to get there to be able to do their job I didn't get my trailer till my 6:30 I was supposed to have it at 4:45. Because of that action right there putting me 2 hours behind throwed me 7 days behind in the end of the Indian the trailer had to sit for 6 days after I had rented it because of me being not being there on time the first time the two hours and 45 minutes I was late the first time and it cost me a whole week's worth of work I was not happy but I still rented a trailer. I was sweating the whole time I was in their office because I was horrible I had to stand outside in the in the rain in the monkey heat and rained it just rained and steam was everywhere and man it was horrible then you going to the office and just just it's hotter inside and it was outside.
FLOYD PEquipment is not okay. The truck shook so bad we couldn’t get full use out of it. I was supposed to make another trip with it but couldn’t not stand the shaking in the truck. If you go over 40 mph it gets worse but on the interstate it took us FOREVER to get to the new house and back that we had to return the truck. I only had help for 8 hours. We couldn’t go over 55 without feeling like the truck was going to come apart
Shelly COwners were very nice and helpful. The truck was clean overall. The outside of the truck has minor scratches and pings which were marked prior to my use.
Charles B