had to change van- smelled an filthy new van was also dirty van broke down endangering our lives on the highway left blinker light was broken in back of car
NOGA R
MA Starbank
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M6E2H6
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Customer Reviews
- 4.0 Average Customer Rating
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Their boss was nice but the employees need a customer service training. Employee was yelling at me for asking a question a-hole.
LORREINE JDear U-Haul Customer Service, I’m writing to express my frustration with a recent rental experience and the lack of resolution despite multiple attempts to reach your team. At the time of online checkout, I left a detailed message explaining that I did not agree to the total amount charged, as the location I selected did not have the dolly I reserved. I was forced to drive to another location to retrieve it. Additionally, the truck I received was extremely dirty, which added to the inconvenience. Despite leaving that message and being told I would receive a call and compensation within 72 hours, I have not heard from anyone. Yesterday, I waited over 3 hours on your customer service phone line without being able to speak to a representative. That time was wasted, and the issue remains unresolved. Furthermore, I returned the dolly I eventually picked up, but I have no confirmation that the return was properly processed—again, due to being unable to reach a representative. If U-Haul does not review or respond to the messages left at the online checkout page, then why offer that option to customers in the first place? I am asking for this issue to be escalated and for a prompt response regarding a refund or compensation. Please confirm that my dolly return was processed correctly and provide clarity on the charges. Contract no: 83984832
HAKAN OThe drivers area was dirty, had empty food containers and some trash here and there. Plus I was charged for a appliance dolly by mistake (who's refund is in process) Overall it would be a 6 out of 10 but , its easy pick up and drop one of the fastest I would say
SAHIL RBetter communication from the representative
OREL W