I am disputing the charges on my rental (Contract #86560773). There are two clear mistakes: 1. Fuel charge ($91.15 / 53L): • I only drove 91 km total. • I refueled $20 of gas before returning the truck. • When I picked it up, the tank was not full, and I returned it at the same level. • It is impossible that such a short distance consumed 53 liters of fuel. I did not leave the vehicle running, nor did I use the A/C. 2. Late return: • I returned the truck only one hour late, not a full day. • I do not accept being charged for a full day or any excessive penalty for this. Frankly, I am very frustrated. The charges do not reflect my actual usage or my return time. Please review this issue carefully and refund the incorrect charges. I have attached my rental receipt and gas purchase receipt for your review. Thank you, Ezgi Yilmaz
EZGI Y
MA Starbank
(U-Haul Neighborhood Dealer)
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The lot that I was to return to was overflowing with trucks, and trucks with parking tickets on them. It was a disaster, and unattended, on a Sunday evening, so I couldn't resolve anything. I had to wing it and took it around the corner where I saw other U-Haul trucks, and was able to park it there, thankfully. I don't want to ever go back to Livingstone location!
HOWARD Whad to change van- smelled an filthy new van was also dirty van broke down endangering our lives on the highway left blinker light was broken in back of car
NOGA RTheir boss was nice but the employees need a customer service training. Employee was yelling at me for asking a question a-hole.
LORREINE JDear U-Haul Customer Service, I’m writing to express my frustration with a recent rental experience and the lack of resolution despite multiple attempts to reach your team. At the time of online checkout, I left a detailed message explaining that I did not agree to the total amount charged, as the location I selected did not have the dolly I reserved. I was forced to drive to another location to retrieve it. Additionally, the truck I received was extremely dirty, which added to the inconvenience. Despite leaving that message and being told I would receive a call and compensation within 72 hours, I have not heard from anyone. Yesterday, I waited over 3 hours on your customer service phone line without being able to speak to a representative. That time was wasted, and the issue remains unresolved. Furthermore, I returned the dolly I eventually picked up, but I have no confirmation that the return was properly processed—again, due to being unable to reach a representative. If U-Haul does not review or respond to the messages left at the online checkout page, then why offer that option to customers in the first place? I am asking for this issue to be escalated and for a prompt response regarding a refund or compensation. Please confirm that my dolly return was processed correctly and provide clarity on the charges. Contract no: 83984832
HAKAN O