I had completed online check-in to speed up the process before arriving and it still took the cashier half an hour to hand over my keys. The van I had picked up was dirty and smelly. I had rented about a week after a very large snowfall in Toronto and the business had not put snow tires on their vehicles and also had not cleared their parking lot causing the truck to get stuck in the parking lot both when I was picking up the truck and returning it. The driving in the parking lot was VERY dangerous as it was small, unplowed and not even salted.There is not enough parking in the lot as it simply a convience store sharing a lot with other buisnesses. I would think twice about renting from U-Haul again and absolutely warn any one considering this location to not rent because of my experience.
Alex V
Ninis Convenience Store Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4J2N6
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Customer Reviews
- 3.5 Average Customer Rating
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Only issue is the $18 charge for gas. No discussion of having to put more gas in before I dropped it off. The tank had only a little more than a quarter tank in it when I drove it off the lot. I only drove it for 11kms and did not put any gas back in since the tank wasn't full and I hardly used any gas.
FRANK TBest Service - Fast and Courteous
LUBOMIR VNice helpful staff. Clean well maintained truck. Easy. Good value. Would use again for sure.
KELLY CWas fine, problem was the gas tank was empty. I put $20 in, gave the guy the receipt, but don't see the credit on my bill. Would like to hear from you about this. Other thing is your app for canadians is terrible. Put my location as Toronto, Ontario but zip/postal code field only accepts numbers. We have letters as well in our postal code.
Daniel W