take better care of the equipment. ensure the staff is trained on the software and the equipment enough to provide minimal assistance, the only response i received when i asked for help was you will receive an email. the trailer was covered in rust cobwebs leaves and bird poop and was sitting in a dark corner and was difficult to get out. if i wasnt coming from out of town i would have not picked up and would have rented from someone else. i also did not appreciate the last minute change. i prefer to go to a Uhaul store not a random convienience store in a different town
AMANDA R
Quick 1 Stop Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Trenton, ON K8V1L9
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Customer Reviews
- 2.5 Average Customer Rating
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Booked for 10 foot and eventually got 26 foot at different location.
VISHAL PVery friendly staff member made my return easy.
ROBERT SThe location was hard to find, there was no easily visible signage to see from the road. The documentation wasn't ready they had all the information wrong even though I had given them all the information over the phone the day before. I don't think that was the locations fault more U-hauls fault. No assistance hooking up the trailer.
RICHARD MExtremely bad customer service. Went back to discuss the breakdown of charges and was treated very rudely. Initially said that the Dist. charge is the cost of the dolly I had rented. When I explained that a $10 dolly with tax doesn't work out to $16.35, he proceeded to use derogatory and insulting language stating he is not making money out of the transaction and do whatever I want. Will never visit again. However, way more sympathetic, responsive and professional approach by U-Haul US call centre when I had called to lodge my concerns.
NANAYAKKARA S