There was food debris in the cab of the truck - we documented this at check-in. The location was a bit difficult to find. It is about 500 or so yards away from an intersection. At the intersection, there is a large U-Haul sign and a few trucks lined up; it wasn't until we went to start the 24/7 check-out process that we realized we were not at the right location (the app wouldn't allow us to move forward). It seemed like that spot was an advertisement for U-Haul rentals but it was misleading and caused confusion. The most disappointing and frustrating part of our experience was when someone reached out to us to confirm our rental via text. We were intentional about scheduling our rental weeks in advance of our move to ensure there would be a truck available at our desired location (1701 Monticello Rd, Charlottesville VA - about 1/2 mile from our moving location). The day before our rental we received a text that simply stated " I wanted to let you know that we have located a 10-foot truck for you to pick up at Hilltop Produce (78 Zion Park Rd, Troy)." This pick-up location was 15 miles away from where we were moving from - it was a 20 minute drive out of Charlottesville and an additional 20 minutes back. While we completely understand that the Hilltop Produce location was where a truck in the size we needed was located, having our pick-up location moved 15 miles away was very inconvenient. Furthermore, the lack of acknowledgment that the pick-up location would be moved from where we had scheduled it felt very dismissive. It's unclear to us why U-Haul has various locations from which we could choose to pick-up if you all were going to just change the location last minute - due to the reservation, it is not unreasonable to assume that U-Haul would have had a team drive the truck to the Monticello Rd location where we had scheduled the pick-up to be.
LYNDSEY H
Hilltop Seafood And Produce
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Troy, VA 22974
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Customer Reviews
- 4.5 Average Customer Rating
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Love this location.
Shaun MDropped off after hours, no N/A option. No difficulties.
JUSTIN CFolks at Hilltop are the best. Got me the perfect size truck and pickup and drop off was really easy. Thanks.
petter dAgain...great people at the drop off. Plus, the Hilltop has great seafood and snacks! Pumpkin bread was coming out of the oven when we were there.
SCOTT Y