Customer did not leave a comment.
Richard J
Customer Reviews for Hilltop Seafood And Produce
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location has poor mobile service and the WiFi was not good there. It took over an hour to check out the vehicle and another to check in the vehicle because of all of the pictures they wanted and again no good WiFi or cell service. The person on the store was unable to help because she wasn’t trained for the rental service. The tarps in the truck were VERY dirty and smelled like mildew. The bed of the truck was very dirty and had very foul smell like animals had been inside. I have to clean before putting my items inside. These vehicle should be inspected daily before the next person rents. I reached out U-Haul customer service chat - spoke with Antonio because the rental was showing as turned in on the app because of the service. He was rude and said the vehicle is turned in and closed the chat and had a follow up questions. Needless to say only use this location if it’s last minute. The location at the intersection of 250 is better- they didn’t have the rental size I needed.
Tynelle BNo improvement needed
CORDELIA CI have used this location several times. They are the best.
DONNA FHowever, There was serious confusion where to drop off truck. Went to one location, indicated they couldn't accept the truck which was further away from the original location I was booked for... Drove an extra 10 miles and back, to drop the truck at the original location. Ugh, very painful after a long day.
BRUCE Eso friendly and helpful-a real deal for us too, to transport items to the dump compared to getting a dumpster!
lucienne MEasy to book online and very friendly when I got there. Truck was ready to go. Highly recommend this location!
Susan KPolite, professional, helpful young female associate. I would recommend this location for your moving needs.
Teri CThe service was wonderful. The people were very friendly and helpful.
BRENDA K🤗
Adel SOnline check-in process is tedious, but customer service was very helpful once I made a live connection by telephone.
RAYMOND DThe woman that helped me was extremely nice and professional. She made the rental process extremely easy for me.
EMILY MEverything was great at the location Customer Service was fantastic and I would recommend that location to everyone 💯
ANITA BVery friendly staff. The price of the truck with mileage was high in my opinion
SCOTT CThink i would leave it the way it is!
REUEL Aclose to my home, friendly people,
KEITH Enice
Garrett MThey were closed when I dropped off
CHEYANNE NThey were extremely helpful and friendly
linda lDropped off after hours so no people were involved. Drop off was smooth however the additional fee was disturbing as mentioned above.
William DThe truck was dirty and gas was only filled half way.
Melissa GEverything from start to finish with the rental was great! Very easy, friendly and professional!
Barbara MWe had no issues at all.
Ronald OVery friendly
Archie PTruck was dirty, nasty need to be vacuumed shampooed ,wiped down and also washed. Also low fluids and needed maintained for Tire monitor system for the truck. Seems like the truck wasn’t even checked over or cleaned it all poor part only the company that venture U-Haul‘s from you guys. And I didn’t feel safe driving the truck because of the tire situation but I was in a situation. I had to have this truck at that time and date I had no other where to a truck or time to. Absolute terrible experience with you U-Haul.
EUGEVE PThank you!
Francis TAwesome customer service. Would recommend to anyone.
Jason GThey went out of there way to accomodate us. Great customer service. I will come back.
BRIANLEE CVery friendly and very easy. Much more pleasant than other locations can be.
Joseph CThe pickup truck was muddy inside and the key fob was not functioning. It took us a while to figure out how to start the vehicle without the key fob-- it was an electronic start process. But the store staff was very kind in helping us figure it out so we didn't cut the truck off during the couple hours of use for fear we'd be stuck somewhere if we couldn't get it started again. Everything else was excellent, we were told by the staff about the muddy interior and non-functioning key fob before giving me they key fob. Very, very nice people and I would highly recommend this U-Haul location.
Jean WThe online check in process is HORRID. It was very frustrating, and the information requested felt like it came out of nowhere. The need to have a second person added to the rental to confirm identity was not explained at all until arrival and that caused major headaches. The truck was fine and the people at the location were very kind, but the online checking process needs some serious work.
Charlie HDon't know how you could improve it. Great truck and great customer service!
david sIt took us a long time to actually get the truck, which ate into our 4 hour window. When we got in the tire pressure indicator was on so we had to stop for air. However there must have been a hole because the air pressure never did get to where it was supposed to be. Then when we got to our house to load up the back was filthy! It took us more time to sweep and clean up all the mud and nails and screws. Now we were way behind schedule. Our pick up was 9:30 am. At 11:30 someone from the corporate office called up see if we needed the truck. My online check in didn’t go through. She told me she would check us in at 11:24 and my 4 hour window would start from there. That would have been great but on the contract that she sent me it said check out was 11:24am and the check in time was still 1:30! So then I spent the next hour on the phone being transferred back and for between reservations and customer service. Finally someone said they would indicate on my contract that my drop off time was 2:30. We returned the truck at 2:30 and I have not seen an actual bill. I have no idea if I am going to get charged extra for this or not but I will never use U-Haul or the place we picked up from ever again! We will go buy our own trailer or use another company!
Jason H