Staff had no idea how to give customer the keys to the truck. I had to call uhaul and find out what I do next. Super frustrating.
Katie M
Diamond R Liquor Store & Smoke
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tucson, AZ 85705
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Customer Reviews
- 3.0 Average Customer Rating
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I'm not sure why U-Haul has this business model of allowing random small businesses to rent trucks and tow dollies to customers, but it's terribly setup and run. The fact that I was promised a level of service at the U-Haul store when making the reservation and then not given that by the not U-Haul stores is frustrating and on U-Haul alone. They claim to be making it easy, but it's not easier when my reservation is changed to hours after I originally made it because that's the hours the store is open and then when I show up, nothing is ready to go. Nobody explained how anything worked and I really have to reconsider ever using U-Haul in the future if this business model continues.
nicole hI will recommended because the locations was near my home. But the people around makes you feel not safe.
Esmeralda SThis location was across town due to the unavailability of trucks nearby.
DOUGLAS SGet rid of those pick up locations where you can't get a human to help you! Too much to explain in this small box!
Brian Z