This location is a horrible representation of uhaul services. Adrian was rude, unorganized, threatening, and dressed like a slob impersonating law enforcement wearing a badge, taser on his side, a holstered gun hanging out of his back pocket, with his shirt half tucked in on the opposite side to reveal his protection. He raced around in his decommissioned police car with fake lights as another attempt to impersonate law enforcement. Adrian did not display any clothing representing that he was even security. This hotel where this location is, was also concerning as the front desk was displaying over a dozen open bottles of alcohol, tobacco products, while being condemned in over half the building. If my situation was not so dire at that moment, I would have walked away and looked for another location even further away then the 30 miles I was driven to rent this trailer. The equipment was fantastic, but the customer service and representation of uhaul that Adrian was, was concerning and overall disgusting behavior.
MATTHEW M
Grand Luxe Hotel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tucson, AZ 85745
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Customer Reviews
- 2.5 Average Customer Rating
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Shady location not in a great part of town wouldn’t recommend to a single woman
LISA WI needed to move my apartment, Michael was Extremely helpful and was happy to help me pick out the right truck and moving supplies. Also when I needed to use the truck longer than I originally thought, I called them up and Adrian was able to give me an extension at a reasonable rate. I would recommend coming to this location at the GLH Hotel, the Hotel reception and U-Haul are handled by the front desk employees. Michael and Adrian made my move easier and even offered to send me some extra help. Thanks again.
RICARDO PNasty area nothing but addicts all around the area not safe at all. Even people that work there were just creepy to deal with. Would not go back to rent there. Why do you even refer people there. I don't understand.
ESTHER GThis location is a hotel going out of business so it reflects on the uhaul operating from the location, I did a after hours drop, I DIDN'T INTERACT WITH ANYONE.
JOSEPH R