Very sketchy location.
JAMES B
Grand Luxe Hotel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tucson, AZ 85745
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Customer Reviews
- 2.0 Average Customer Rating
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Location is in a hotel with homeless people and the gentleman was very unprofessional and waited at least 30 to 35 minutes just to return the rental.
Cecily JHotel was sketchy,dirty and smelly. The worker was rude, dismissive and unprofessional
DESTIN SThis location is a horrible representation of uhaul services. Adrian was rude, unorganized, threatening, and dressed like a slob impersonating law enforcement wearing a badge, taser on his side, a holstered gun hanging out of his back pocket, with his shirt half tucked in on the opposite side to reveal his protection. He raced around in his decommissioned police car with fake lights as another attempt to impersonate law enforcement. Adrian did not display any clothing representing that he was even security. This hotel where this location is, was also concerning as the front desk was displaying over a dozen open bottles of alcohol, tobacco products, while being condemned in over half the building. If my situation was not so dire at that moment, I would have walked away and looked for another location even further away then the 30 miles I was driven to rent this trailer. The equipment was fantastic, but the customer service and representation of uhaul that Adrian was, was concerning and overall disgusting behavior.
MATTHEW MShady location not in a great part of town wouldn’t recommend to a single woman
LISA W