When I arrived to pickup the U-Haul, it was ready, but the check-in process through the app did not work. I had to call U-Haul since the box store wasn’t open and they had to reset something in the app. This made what should have been a 5 minute process almost 30 minutes. This location did call me the day before and I thought I had everything set up. I called later that afternoon bout payment because nothing ever popped up in the app to pay. Would not recommend doing the mobile check in process. I wouldn’t have except this location was not open when I needed to pick up my U-Haul.
Anthony C
The Box Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tulsa, OK 74145
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Customer Reviews
- 3.5 Average Customer Rating
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The lady, although friendly, was brand new and lacked training and experience. I thought she said this was about her first time to do a rental. She had to keep calling her boss for help. Also so she was not able to remove the lock so she had to call in help from a local u-haul rep. We were there over 1 hour total to get the truck that we had already reserved on line.
MICHAEL H