I was very disappointed when I arrived at my initial location to find out that they did not have a truck available. And then had to drive about 10 mi to pick up the truck that I reserved that was close to my house. This added about 10 mi to my overall rental. Given that I was charged per mileage, this increased the cost of my rental. This is not the first time this is happened to me with a U-Haul that the location did not have the vehicle that I needed. I will likely be using a different rental truck service in the future.
NOLAN R
Villa Grove Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tumwater, WA 98512
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I'm pretty neutral on this location. The location was changed when I picked up the truck from the original drop-off location at South Kimmie St. In the future, I'd prefer to drop off at the 4th St. location east of downtown. It was an easy place to fuel up the truck before dropping it off, but there were a lot of people with muscle cars driving kind of crazy in the parking lot. There was no place to park the truck so the store/gas station attendant had us park it in a different spot and took the keys to repark it. She wasn't thrilled that I took a photo of her and felt it was an invasion of her privacy, which I understand, but it gave us some protection in case the truck was damaged when she reparked it, or the location was in dispute. Overall, she was pleasant, but she wasn't happy about that.
NATHAN SOrder 2 dozen moving blankets and a hand truck. Didn’t have either of them in the truck when I picked it up. Went in to ask where they were and they say oh ya here you go and make me wait 10 minutes to then bring them all out myself. They only gave me 20 not 24 like I asked and then they said I didn’t need that many. Will not rent from this location ever again!
ANDREW WDo not allow other locations to try to rebook when a reservation has been made and confirmed. Kent office tried to have me pick up from a different location. It was clean but the brakes took getting used to.
JENNIFER AThe woman who received the truck was very polite and appropriate. She was not able to address the fact that the truck had a defective mirror, only apologized.
DOROTHY F