Order 2 dozen moving blankets and a hand truck. Didn’t have either of them in the truck when I picked it up. Went in to ask where they were and they say oh ya here you go and make me wait 10 minutes to then bring them all out myself. They only gave me 20 not 24 like I asked and then they said I didn’t need that many. Will not rent from this location ever again!
ANDREW W
Villa Grove Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tumwater, WA 98512
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Customer Reviews
- 4.0 Average Customer Rating
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Do not allow other locations to try to rebook when a reservation has been made and confirmed. Kent office tried to have me pick up from a different location. It was clean but the brakes took getting used to.
JENNIFER AThe woman who received the truck was very polite and appropriate. She was not able to address the fact that the truck had a defective mirror, only apologized.
DOROTHY FHad an inch of dirt in the trailer, less gas than was actually depicted. I had to pay 42 dollars for the extra gas...
Amanda MWhen I made the trailer reservation online, I selected my drop-off point for the trailer at the UHaul location in Shelton WA, about 3 miles from my home. When received my paperwork in Colville, my drop-off point had been changed to Tumwater WA, about 30 miles away. When I called the Shelton UHaul dealer, they said that they wish they could take it but would not accept the trailer. So my response is: why ask the question if you're just going to change the drop-off location to suit your preference anyway? And why, as a paying customer, am I responsible to move your trailers around? Finally, why is my personal time and the cost for fuel less valuable than yours?
SUE S