Customer Reviews for Villa Grove Chevron
(U-Haul Neighborhood Dealer)

50 reviews

9200 Littlerock Rd SW   Tumwater, WA 98512

(360) 464-4594

Office Hours

  • Mon-Sun: 8 am–7 pm

Services at this Location:

Contact Us

(360) 464-4594

9200 Littlerock Rd SW
Tumwater, WA 98512

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Ginny W 
Rating:
5.0

Truck did great .

patrick g 
Rating:
3.0

Was safe move insurance Optional? $15 extra charge seen on my contract after returning my moving truck.. it would have been nice to know that up front.

Arthur C 
Rating:
5.0

Customer did not leave a comment.

Beau S 
Rating:
3.0

Be very careful what is selected for what is destination. Do a very thorough walk through before you sign.

Eric W 
Rating:
1.0

Returned with proper amount of gas and was charged wtf terrible service.

Justin T 
Rating:
4.0

The back door was broke and I could not open it myself and I had to get 2 guys to help open it so I could load it. Then I could not get the door down. So I had to drive with the door up. Also the trucks engine made a very loud noise so I didn't know if it was going to stop. I would have taken the truck back but I had an appointment time to pickup my items and could not be late.

Earlemarie D 
Rating:
3.0

Customer did not leave a comment.

Christina J 
Rating:
5.0

Nothing! I don't know if the man who waited on me was the owner or an employee, but was very nice. He chatted with me while processing the pick up as we bonded over living in the same area years ago.

Traci T 
Rating:
1.0

Customer did not leave a comment.

Jessica M 
Rating:
3.0

It is your average gas station; kind of a random place to drop off a U-haul truck. The Chevron staff member was as helpful as he could be. I was attempting to exchange a damaged truck for a new truck, but wasn't in the system. It turns out that U-haul roadside assistance gave me incorrect information about how the process works. The Chevron staff member was sympathetic and wanted to give me a new truck, but the exchange wasn't in his computer system, so he couldn't.

Johannah K 
Rating:
4.0

went smooth and timely

Keith J 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Randal G 
Rating:
1.0

It was a store and basically the cashier just pointed to where I was to drop off the trailer. No assistance.

Michael D 
Rating:
1.0

The guy seemed annoyed he had to help me. Wanted me to move aside so he could help 3 other people. Wouldn’t print me off a receipt so I also never got to sign the return paperwork form, never checked the trailer at all. I wouldn’t use them again.

Tracy D 
Rating:
5.0

Customer did not leave a comment.

Joshua B 
Rating:
5.0

Duncan is top-notch. There was also another young fellow working when i first had it checked it out to me. EXCELLENT CUSTOMER SERVICE. Clearly-stated info and helpful. The BEST U-Haul customer service I’ve received to-date and ive rented many times before from many other locations. This location is my destination for U-Haul renting after today’s experience. Keep uo the great work Duncan & other young man (sorry, didnt get his name. Duncan would know it though).

SALLY T 
Rating:
5.0

Customer did not leave a comment.

Kristina L 
Rating:
5.0

Customer did not leave a comment.

JERWIN F 
Rating:
5.0

Customer did not leave a comment.

Zachary R 
Rating:
5.0

Customer did not leave a comment.

uliate s 
Rating:
4.0

Picking up the equipment took a long time. If this were quicker an "excellent" rating would be appropriate.

LOTHER L 
Rating:
5.0

Customer did not leave a comment.

uliate s 
Rating:
4.0

Customer did not leave a comment.

Wayne S 
Rating:
5.0

Customer did not leave a comment.

BRIAN G 
Rating:
5.0

Customer did not leave a comment.

BRIAN G 
Rating:
4.0

Customer did not leave a comment.

Ann R 
Rating:
5.0

Customer did not leave a comment.

Uliate S 
Rating:
5.0

Quick and easy. Great staff!

John M 
Rating:
5.0

Customer did not leave a comment.

Andrea C 
Rating:
4.0

Customer did not leave a comment.

Justin T 
Rating:
5.0

Customer did not leave a comment.

Sherry B 
Rating:
3.0

There was cow shut all over the uhaul. Had to wait to get another one. This cost time and my business money. Wifi is terrible at this location so checkout takes a very long time.

Christina J 
Rating:
5.0

The only recommendation I have is for the renters of the vehicles to clean out the trucks before they return them. I left my rental cleaner than how I received it :-)

Jeni V 
Rating:
5.0

Customer did not leave a comment.

Terry F 
Rating:
2.0

When checking in the vehicle, the employee couldn't read the gas gauge and almost cost me a 60$ fuel charge. Some back and forth and showing before pictures finally convinced him it was properly at the agreed upon level. Will give them another chance but if it happens again they clearly do it intentionally

Matthew S 
Rating:
2.0

Guy couldn’t pull up the reservation with his computer. Told him about the issue with the door but nothing was done. I don’t blame him tho it did seem like it wasn’t his job to do that anyway.

Jamilah A 
Rating:
5.0

Cashier was knowledgeable and helpful and walked us through how to attach the trailer. We appreciated his assistance.

KRISTINE D 
Rating:
4.0

I sensed the location is a relatively new site for UHaul. Considering that fact, the gentleman who helped us was very amicable, and made sure we were on the road safely. Thank you!

jim h 
Rating:
5.0

Customer did not leave a comment.

Nicole K 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H 
Rating:
2.0

check in employee was under prepared for rental truck returns. had to call dispatch for instructions and left me standing there 30 minutes while he tried to figure out how to complete the rental return online.

terry s 
Rating:
3.0

Trailer floor had a broken down cardboard box covering it in entirety.

PAUL C 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Check-in was very easy even on Christmas Eve.

Robert F 
Rating:
5.0

Customer did not leave a comment.

JEFFREY J 
Rating:
3.0

Customer did not leave a comment.

Jesse B 
Rating:
4.0

I picked up the equipment without issue. The next day I get a call saying that the trailer wasn't dispatched and I owed money for it even though he gave me the trailer. Then the drop-off point wasn't updated to what it showed on the receipt and it took me an hour to get that fixed soni could drop the truck and trailer. Terrible.

Arthur G 
Rating:
2.0

It took me a 1/2 hour to get the trailer... They had a uhaul truck in front of it, No one came out to help load it on to my car... So I had to go back in twice to get help

Kimberly M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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