The site manager is unreachable for after hours phone calls. There are no drop boxes for keys for rental trucks. If you have to return a rental truck you need the gate code to get into the fenced area, worthless if you have to return a rental on Sundays. We tried all the numbers posted on signs and the one given by U-Haul support, no one at that location EVER answered the phone. Entire family waited in the Texas heat for 2 hours after driving 1.5 hours out of the way to return a rental truck only to find out that there was no way to get into the facility because you need a gate code. A individual who had a rented storage unit let us inside and we parked at the designated drop off location and left the keys above the drivers side sun visor. If we would have driven it back we would have been charged an extra day and mileage for U haul’s mistake. U-Haul doesn’t give a flip about their customers! We will never use them again personally or with my company. Terrible and expensive learning experience!!
AMANDA B
Rent A Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Uvalde, TX 78801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Location was only 5 minutes away and we dropped off after hours but they furnished us with a code for the electric gate.
ROGER Bn/a
RONALD EVery quick at getting the trailer and easy check out! And the staff were friendly and helpful.
Michael RThe gentleman was nice when I dropped it off a day early. Thank you!
KIMBERLY E