It took extra long time to do online pick up. It was late when we got home so we didn’t load anything that evening. The next morning we opened the U-Haul and there was a nasty molded set of couches inside. When I called the U-Haul company they were trying to get me to take it back to the location and get another vehicle. That would’ve taken more than an hour off of our loading time. When we called to ask about having someone pick up the nasty couches we were told that a manager would be in contact with us to discuss our options. I called Monday afternoon and they said that it had been submitted to an “adjuster manager” and he would be calling me within 24 hours. It is now 3:00 on Tuesday and I haven’t heard from anyone and our card has already been charged for the full rental plus additional $12 for fuel. I returned it with more fuel than I got when I picked it up. I have pictures to show along with the pictures I submitted online. The one lady that spoke to my husband said it was our fault for not checking the inside when we picked it up. He explained that we did each step that we were told to do (pictures of the front, both sides, the rear, and of the dash. She hung up on him.
Tabatha F
Peters Auto Group
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Valdosta, GA 31601
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- 4.0 Average Customer Rating
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Nice truck it was cold out and heat was great !! Truck was clean radio was great and customer service was great!!would use again .
John SPriceses for a one trip inner city job, other than that it was ok
Ronnie WGreat service like always
GARY SGreat rental experience
Mack A