The app and the website are horrible to do a self check in. It took me 20 min or so…..
David A
The Cleaning Men Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V5W2Z8
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Customer Reviews
- 2.5 Average Customer Rating
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Location had no dollies, truck was in horrible disrepair and dirty from previous renters.
David gNo concerns, vehicle was available, clean and no delays.
VICTOR PThis was the worst self-service experience I’ve ever had. First, at the address listed (6027 Fraser St), there is no banner, sign, or indication of “U-Haul” or “The Cleaning Men Enterprises.” It’s actually a grocery store. I had to ask the cashier at the store, and he told me to go to the back alley. In the alley, I found a parking lot with a U-Haul truck. I followed the instructions in the app and completed the check-in process, then retrieved the keys from the security box. However, the keys didn’t open the truck in that parking lot—the numbers in the keys didn't match the truck plates. I asked for help through the live chat in the app, and they tried to assist me until I called the assistance number posted on a small banner above the security box. The person on the phone then told me that my truck was actually located at a different address two blocks away from the pickup location. When I asked why, he said that parking for trucks in the back alley was limited. He basically just said, “Do you want the truck or not?” I was extremely upset and frustrated, but also desperate because my move-in time was limited to two hours. I ended up spending almost 30 minutes just trying to find the pickup point, complete the check-in, and then locate the correct truck.
Jacob RI didn't receive the blankets for padding that I had ordered.
Haddon C