The customer service was very good. unfortunately the Van was not in great shape, the side mirror on the driver side was broken and hard to see from it, they keys has low battery and over all driving the car was not smooth. I'd recommend the location for the great customer service, I'd suggest to maintain the Van and have more options
Fatema A
Skymart Express Boundary
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V5M4V8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
yall scammed me saying i drove 93km... i drove under 40. dude was also confused and sent me walking around town for a truck that wasnt the right one
emily gNo drop box, no contact available with the location on drop off day, the U-Haul customer service line swore up and down that the location was open, despite the fact that it was a holiday and there was a sign on the door that said they were closed for said holiday. The phone rep redirected me to another location, this after I had finalized my rental at the neighborhood location and spent 30 minutes on the phone trying to iron it out. The second location (Marine Drive) was incredibly helpful and was able to take back the truck with no issue. After I had departed the second location the operator from the first location called me and instructed me to go back to the second location, retrieve the truck, drive it back across town and leave it there. A 3-hour clusterf—k of an experience. Zero shade towards the Marine Drive location. They were absolute champs.
BRAYDEN WThe location was good, they had good communication. The frustrating part is U-Haul's obsession with getting me to use their app. I don't want the app. Just let me return it easily on the website without making me call to find out how to do it. Ridiculous business practice. Again, this location is great, it's just the corporation of U-Haul itself that is annoying at times
Micah FThere is no parking for the Uhaul on site, nor your own car. It is a bit ridiculous that it is a car rental place that doesn't have space for your car. They insist you have to park on the street where the UHaul is picked up from (which is very full of cars parked). So they expect you to park your car in place of the UHaul, however when we went to drive the car into the space of the UHaul, it had been taken. The lady at the desk was very rude when we explained this. It made for a very stressful experience. The UHaul itself smelled of urine and looked as if it had never been cleaned.
Crystal C