I didn't receive the blankets for padding that I had ordered.
Haddon C
The Cleaning Men Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V5W2Z8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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I originally booked a vehicle at a location close to my home for convenience. When I arrived to pick it up, the location was closed and I was unable to access the vehicle. I then had to call customer service and was redirected to a different location that was much farther away, which added significant extra mileage and time to my move. Because of the pickup delay, my moving window was substantially shortened. I had only a limited elevator booking due to other residents moving that day, and as a result, I was forced to use the stairs for much of the move. This significantly slowed the process and increased my overall costs. Additionally, the app repeatedly glitched during the pickup process, requiring me to restart multiple times, which further delayed everything. Overall, this experience was extremely frustrating and disappointing. I had planned carefully to make my move efficient, and the issues with the location and app created unnecessary stress and added expenses.
ANGUS DI had a pretty disappointing experience at this U-Haul location. I chose in-person check-in, but when I arrived, I found out the location was actually closed. After calling their number, I was told I had to use the app to check in instead, which was not what I expected at all. On top of that, I had reserved some equipment like a dolly and some moving wheels, counting on them being available on-site. Unfortunately, with no staff around and the location closed, I couldn't access the tools I needed. If I’d known all this beforehand, I would have chosen a different location to ensure everything was actually accessible.
Ramyad MThe app need improvements. It's not working well
Theo CAbsolutely horrible experience - it took me an hour just to get the keys from the lock box. Having to download an app, register, go through the process, uploading photos like guys get it together! The camera on my phone is not functioning so if it weren't for my friend who was with me that day I would not have been able to take photos on his phone, get them sent to me, to then upload my ID, and photos of the truck itself. I WILL NEVER USE THIS METHOD EVERY AGAIN!!!! It was cumbersome, painful and downright just f*****g annoying. PEOPLE, IF YOU ARE GOING TO RENT A TRUCK, USE THE OLD SCHOOL METHOD AND SPEAK TO SOMEONE IN PERSON OVER AN ACTUAL U-HAUL LOCATION. HANDS DOWN THE WORST EXPERIENCCE EVER JUST TO GET A RENTAL.
Gustavo M