I had a pretty disappointing experience at this U-Haul location. I chose in-person check-in, but when I arrived, I found out the location was actually closed. After calling their number, I was told I had to use the app to check in instead, which was not what I expected at all. On top of that, I had reserved some equipment like a dolly and some moving wheels, counting on them being available on-site. Unfortunately, with no staff around and the location closed, I couldn't access the tools I needed. If I’d known all this beforehand, I would have chosen a different location to ensure everything was actually accessible.
Ramyad M
The Cleaning Men Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V5W2Z8
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Customer Reviews
- 2.5 Average Customer Rating
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The app need improvements. It's not working well
Theo CAbsolutely horrible experience - it took me an hour just to get the keys from the lock box. Having to download an app, register, go through the process, uploading photos like guys get it together! The camera on my phone is not functioning so if it weren't for my friend who was with me that day I would not have been able to take photos on his phone, get them sent to me, to then upload my ID, and photos of the truck itself. I WILL NEVER USE THIS METHOD EVERY AGAIN!!!! It was cumbersome, painful and downright just f*****g annoying. PEOPLE, IF YOU ARE GOING TO RENT A TRUCK, USE THE OLD SCHOOL METHOD AND SPEAK TO SOMEONE IN PERSON OVER AN ACTUAL U-HAUL LOCATION. HANDS DOWN THE WORST EXPERIENCCE EVER JUST TO GET A RENTAL.
Gustavo MThey gave me the wrong truck and told me to return it to the location, after I had already partially loaded the truck.
Rory CUnfortunately, I had a very poor experience with U-Haul, mainly due to the app-only process. The mobile app was not working properly, which created a lot of stress during a time-sensitive move. When I went to the pickup location, the owner of the establishment was unable to help or resolve the issue because everything now depends entirely on the app. This new process leaves customers without support when the technology fails. Not everyone has perfect signal, battery, or a flawless app experience during a move. I believe U-Haul needs to provide better alternatives or on-site assistance when the app does not work, as this system currently creates unnecessary frustration for customers. Overall, this experience was disappointing and made an already stressful moving day much worse.
Andre G