The self-serve option to rent was very confusing, frustrating, and an overall bad experience.
Brad P
StorSafe of Venice LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Venice, FL 34293
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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Have a reel person at location not a virtual office and I had to do everything from an app. Pictures etc. very poor customer service. Originally booked for Sarasota and they didn’t have a truck so had to go to Venice and when returned truck got charged extra miles for the difference in distance and they refused to take it off. Very disappointed on whole experience.
Andrew AWhen I picked yup the truck I asked for a drop off that had people on duty. No one was at the drop off location. I called their phone nunmber but never got a response. I had trouble with the U-Haul app for drop off so just dropped the key in the drop box. Sure hope I don't get charged for extra administrative fees.
William MWindshield was filthy, but maybe because it was a late notice rental. Shannon is great. She always makes an extra effort and comes through. I wouldn't hesitate to recommend her. Thanks again!
MICHAEL DThis was a terrible experience. The UHaul phone application does not work. I wanted to report dents and a broken light on the front end of the vehicle and it would not upload the pictures. They should never have given us this vehicle. Also, I ordered an appliance dolly and 12 blankets and none of it was in the truck. There is nobody around to talk to. Absolutely horrible experience.
RODNEY W