I rented an auto transport through the U-Haul website and was originally scheduled to pick up the trailer at Everybody Rides in Sebastian, FL. When I arrived at the location, they did not have an auto transport available, and the two they did have could not be rented to me because they required repairs by U-Haul. I was sent to the Specialty Auto Group in Vero Beach, FL, as they had an auto transport available. The young man attached the trailer to my truck and was very helpful. He explained that I would need to return the trailer by 3:00 pm because they close at 3:00 pm on Sundays. I arrived to drop off the trailer at 2:20 pm, and the location was closed. I contacted U-Haul, and a gentleman helped guide me through the U-Haul website to complete a mobile trailer return. Very poor communication between U-Haul, the vendors, and me. Also, when I put my truck in tow mode, my vehicle notified me that the auto transport required several items that required maintenance, which were overdue.
ANTHONY P
Specialty Auto Group LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vero Beach, FL 32960
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Christian very helpful, very easy to return trailer
JOHN WChristian was so helpful, knowable and made our process smooth. would highly recommend this location!
JANET BI rented a 26’ truck for 24hrs . I had use of it for 4 hours it broke down , mechanic came out could not fix it . Had to be towed to my residence where we unloaded it and then was towed away . I was not able to complete my move . I have tried for the last couple of days to get a reasonable compensation and resolution . I am very unhappy with Uahaul and will not be recommending them to anyone for the lack of service I have received . I should be getting a full refund or 75% refund and use of a smaller truck for free for a half day to finish my move . I would like someone from cooperate to reach out to me or u will be reporting this to the better business bureau and anywhere else along with online reviews .
BRENDA FThe customer service was great.. and the truck was clean…
JILL B