This was the best U-Haul experience that I have had. Thank you!
JEFFREY A
Abdo Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Victoria, BC V8V3N1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This is not the review for the location pick up, but the whole experience with U-Haul. Days before my reservation day, U-Haul changed my location for pick up. Since the different location was still close by, I went with it. On the day of my pick up, I was not able to pick up my truck because the customer before me was still bound to the contract. However, the truck and the lock pad was right in front of me. The pick up location is through a third party and it was the ONLY U-Hual truck at the parking lot. The lock pad was also in front of the third party door with a U-Haul logo. Why the previous renters were still under their contract when they clearly dropped everything off was confusing to me, even the representative did not understand how the website can make such an error. The representative told me to wait until they’re open. I have already booked my elevator and ferry for my moving, I can’t wait for 3 hours for them to open. The next best move was to offer another location for pick up, although close by, I have to drive to another city. I ended up having to do counter pick up rather than mobile pick up. Why does U-Haul do back to back contract baffles me, should not offer mobile pick up if the system can’t even check if previous customers have properly returned their rentals or not. During drop off, same situation happened. On my contract was still the same location for drop off. It was after hours and I can’t find the key drop off slot. Went on live chat to see if I can’t see i or missed it. I took pictures of my address and the store front to the representative, even she was confused. Then another customer who happened to drop off their rentals have the code to the gates with all the other parked U-Hauls. Have it not been the other customer, I wouldn’t know what to do with the truck. I asked if I can leave the keys inside the truck with the gates locked, but the representative said no. Instead, asked me to lock the truck but drop the keys off to the next business day or go to a different location for drop off. Why offer mobile drop off if there is no such service? I had to reasoned with the representative that this has caused such an inconvenience that the company had sent me to multiple location to fix something that they couldn’t even offer such service in the first place. In the end, she let me place the keys inside the truck. What kind of business offers mobile pick up and drop off, when they couldn’t even do so and send me a whirlwind of trips trying to pick up and drop off my rentals. I had to have another customer to save my situation. Everyone I encountered were really nice and understanding of my situation. However, I’ll never go with U-Haul again. It was stressful from the beginning to the end, I had to make multiple back up plans when U-Haul breached my contract twice.
SINDY CThis operator offers a consistent quick and efficient check out and vehicle return.
GARY BMatthew was great. Great help with returning the truck. Thank you
Jack LTruck’s steering and alignment was really bad. I parked my car a few feet from the store entrance and received a $40 parking ticket. I will never go back to this location.
RICHARD F