Verbal communication was almost impossible; I had to guess what was being asked. Store operator, "Daniel", spoke very little English, and what words he did know were almost incomprehensible. If you think, by his name, he spoke french, you would be wrong as I speak french and he definitely did not speak any more French than English. He said, (indicated with fragmented words and pointing), that he sent me an email, I guess for the original inspection, that I never got, so he asked for another email, which I gave, but still didn't get anything. There was a text that arrived later but we were already wrapping up to go out in -25 to hitch the trailer. I wasn't able to get my phone out again until I stopped working and had returned the trailer an hour and a half later. I never did get that first email; however, surprisingly there was no trouble sending me an email receipt when I returned the unit an hour and a half later. Frustratingly, I found that in the small print it says if I did not respond to the first email, THAT I NEVER RECEIVED, to state that there were issues with the unit, then I was deemed to have accepted it as-is. That explains why your sales rep with the terrible English skills did NOT send me an email he said, as evidenced by my receiving the receipt email at the same email address on my file AFTER the unit was used. I checked some previous reviews and it seems there is an ongoing problem at that location. By the way, there WERE issues with the unit whether I was scammed out of reporting it or not, see below: Unit was VERY dirty inside and out and it had been so for quite a while since a) there was caked on and dried mud inside the unit all over the floor, and it has been more than -20 to -25 for several weeks now...so no mud since maybe a couple months. When swept out, screws, debris, (like an old pop/beer can pull up opener frozen solid to the middle of the floor that scratched the heck out of my new drywall sheets), and billows of dust and scraps came out; further, because it was so cold out, only so much of it could be swept out with remaining debris frozen to the floor--what was left caused scratches on the drywall sheets I was transporting for home reno's, making me have to spend money for replacement sheets, b) there was a dried out banana peel on the very unclean hitch components. If the company bothers to take the time to look they will see it in the photos that the store operator took when I returned the unit because I left it there rather than cleaning up what should have been cleaned up before I got there. It's the thing in the picture that looks like old dark brown scrap leather straddling the neck of the hitch half way down---its not leather, its such an old, dried out, and now frozen thing that it looks like part of the unit!!! How can customers ask any questions or be sure you know whats happening when the dealer does not speak enough English to communicate, and when NOT responding in time to something not received, if even sent, is deemed as forfeiting any right to point it out as preexisting?! Not impressed; will not go back; trust is gone. I may even stop using u-haul and buy my own trailer. If I even consider continuing with U-haul I would have to drive an extra 50 km, each way, so 100 km, to get to next nearest dealer in either Wainwright, or 85 km--170 there and back, for Vegreville or Camrose--but I will not rent again from the Shell gas station in Viking Alberta. Considering the extra gas needed to go elsewhere plus the money i spent on damaged goods, buying my own trailer seems like a better idea than trusting U-haul to take care of my needs.
Daniel D
Viking Shell
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Viking, AB T0B4N0
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- 3.0 Average Customer Rating
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Since the location was the one-way trailer drop-off point, it was very handy. There was only one person working at the service station when I dropped the trailer off on a Sunday, so she could not assist me in any way. We had rain the previous day, so the drop-off spot was a mud hole. When I returned the next day to get my deposit, it took the Manager at least 1/2 an hour to figure out how to do it (I had paid for rental and deposit w/Debit). Language was a barrier, but I am happy they provide the U-HAUL service to our community. Everyone tried their best but I think it was frustrating for all of us. All in all, I am thankful that I could drop the trailer off at this location. It was a good place to practice patience.
Corinne TCustomer service was really slow and the gentleman did not know how to spell, and it didn't seem like he knew how to use the U-Hauls platform. And I had to call the customer service for him because he couldn't figure it out.
David WThe ratchet mechanisims were filled with mud.and the trailler lights were not working but Daniel was able to remedy
MARK DEasy to find
Jennifer S