It isn't a very good system where you don't know if you are actually going to get your rental until the day before. If you can't get it, what are you supposed to do? Makes you want to make other arrangements. If you book ahead and it is available for the days you asked for, you should get it. Also we would have made our pick up time earlier if we would have known the check in process takes awhile. It should state somewhere to be aware that the check can take 30-45 minutes so you aren't late to where you are going. Otherwise good experience. Would rent again.Edward J.
Customer Reviews for Viking Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Again very helpfullBradley L.
I drove 1.5 hours one way to pick up at this location because uhaul did not have the equipment at my preferred location in a major center. Trailer did not have correct electrical connection for my vehicle and uhaul location would do nothing about that. I was not informed of the electrical connection type when I booked the unit. Reservation information was lost and had to be re-entered at time of pick up.Merlin S.
Customer did not leave a comment.Jude T.
Customer did not leave a comment.Caitlin R.
The original rental could not be rented due to things stolen off the trailer, I then spoke to Simon customer service and he made my day got me another rental and was on my way thumbs up to Simon.Gemma W.
The uhaul rep tried charging us an extra $300,plus he tried stating that we doctored the fuel and we did not by any means , he also said we drove 400km which we did not it was just over 200 like 215maybe. He was very rude , He said it wasn't his responsibility to make sure there was oil trany fluid or oil in it and made us purchase those items because they were all low. The inside of the truck we dirty as well . Would I recommend him to any one absolutely NOT. He charged us more then my quote I got when I reserved it . Plus I had reserved a 15foot and he did not have one when I went to pick it up . And said that the 20 foot was only 10 more . I think he charged us for 220miles not km . I an not impressed and I feel ripped off.Lloyd M.
Customer did not leave a comment.Dale P.
Customer did not leave a comment.MAYNARD H.
Add an built in aux cord, not everyone always remembers to pack one.Larry B.
Customer did not leave a comment.Samantha M.
It helps to go over the equipment information with a customer rather than give them keys and say go. It was my first time using U-haul and it took me time to figure things out.Lloyd N.
He seemed lost and unprofessional the whole timeWilson H.
Customer did not leave a comment.Dale J.
Customer did not leave a comment.Judy G.
Customer did not leave a comment.robinson N.
The pickup location and arrangements were 270km from where I booked the equipment for. The overall pickup was very inconvenient. Will not be using uhaul again.Curtis W.
The parking lot is nothing but a mud pit. And to top that off we were not informed we would have to wash that trailer. On top of that the staff had no idea how to get the uhaul off our truck.Jennifer L.
Customer did not leave a comment.BEV B.
First of all we were supposed to be able to pick up in Wainwright and were not informed that the dealer had discontinued the service. So we had to drive an hour each way to pick up a dirty trailer, in a mud hole, with a staff member who had no idea how to fill out the paperwork. An extra 50$ insurance charge was added that we also did not know about prior. You did allow an extra day with no charge so that was a bit helpful.Vern T.
They have great and quick service. They we very helpful and courteous. Recommend t this location.for any of your moving needs.Sidney U.
The vehicle was great but the cargo area was quite dusty. Minor detail and a great experience overall.Gordon G.
Customer did not leave a comment.Tony B.
Customer did not leave a comment.Scot N.
We had to drive 170 km out of our way to pick up at this location which did not impress us in the least. When we arrived there was no truck and the owner did his best to help us out. The gentleman i talked to from Uhaul was very polite and very helpful. We all got it figured out in the end and we were satisfied but a nightmare til that point.ron M.
Customer did not leave a comment.Walt B.
We needed the U-Haul for Tofield area. The Tofield U-Haul went out of business a year ago. Because of this we tried Sherwood Park which had no vehicles available. Then we tried Edmonton which had one but it had to be back at 5 pm which we could not do. By going to Vicking to get a U-Haul we had to drive 68 Km to Tofield and back. Why should we have to pay .69 cents per Km to and from Tofield because you do not have U-haul anymore in Tofield? Also I filled the gas up over what the gauge said when I took it and and they charged us $10.63 for gas. Over charging for Km and gas makes your rental a poor deal.jim H.
Customer did not leave a comment.Trudy J.
Vehicle was clean and well maintained its just that the back door was leaking water and luggage and furniture got wetSpringpoint C.
Jason the operator in Viking was very helpful and efficient. The only complaint i have is with Uhaul website and it is that Viking was not listed on the companies website as a drop off location.Don M.
Everything worked wellalex R.
Customer did not leave a comment.JAMES RONALD T.
Very quick dropped off and left in under 10 minutes.mark M.
Customer did not leave a comment.Rick B.
Customer did not leave a comment.al C.
Ensure equipment is ready for pickup and not parked in mud holes. Also ensure staff is willing to help instead of taking other non-U-haul customers first.Collin S.
Customer did not leave a comment.rob C.