The whole experience was terrible until we were able to secure this 10 foot truck. We put in a reservation months ago for 15 foot truck and we told the day before we’re supposed to pick it up that we needed to pick it up a day early at a different location. Upon arriving to that location, the truck was not there and available. There was only a 20 foot truck which I was not willing to drive. We opted out of necessity to take a 12 foot trailer. Just out of dumb luck we decided to call again in the next day to see if we could secure a truck and we’re able to get the 10 foot truck. The experience end up costing us more money than it’s expected as we had to purchase a hitch just to tow the trailer. I will say that all of the employees we dealt with in the stores were extremely helpful and apologetic for the situation I’ll be hard-pressed to use U-Haul again.
Addison B
Shell General Booth
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Virginia Beach, VA 23451
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I rented furniture pads, but this location didn't have any. He tried telling me that I didn't rent them, and also told me I didn't rent a hand cart even though I rented both
Quintin BNice truck - easy process to rent -
Linda DEasy process, no issues, equipment in excellent condition, online customer service was fantastic, easy to extend for multiple days.
Lindsey HEasy, fast and friendly turn-in.
Joshua K