While we have no issues with the dealer or the operation of the van, we were very very upset that there were countless cockroaches all over our belongings, when we arrived at our destination. We had loaded our items into the van the evening before, so we could get an early start. The next morning, we drove to Philly (about 100+ miles). When we opened the doors to unload, there were adult cockroaches and young cockroaches crawling all over our belongings. We were totally shocked and beyond upset. We took out our belongings, unwrapped the bubble wrap, and wiped down all of the furniture…..praying that we had gotten all of the cockroaches off of our pieces. We had a large rug (8 feet by 10 feet), that wasn’t wrapped in plastic, so we had to discard that rug. The van was a nice and new van. However, clearly it had not been cleaned before we were given the van. Additionally given the level of infestation in the van, it had not been treated for insects…...as there were generations of cockroaches in the van. It was beyond upsetting. We are still extremely upset, worrying if we missed any cockroaches when we wiped down our furniture; frightened that we may have exposed our daughter’s new home to a cockroach infestation; and upset about the loss of the rug. To be very very clear, the infestation did not come from our items, which came directly from our home, which has never ever had a single cockroach. The infestation was in the UHaul van.
SUSAN A
Franklin Auto Care
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Waldwick, NJ 07463
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Everything was perfect! Uhaul made my moving experience stress free and enjoyable.
DANIEL GCourteous friendly informative
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