Drop-off was not easy. It was not clear where to go, there was no key box - and no one ever said the words TI Communications (?) We were looking for a UHaul drop off. It was just a big empty parking lot. Two of us spent 30+ minutes on the phone to 1-800 numbers in the 90+ degree heat to try and understand the directions and where / how to leave the truck. Was not a positive way to end the rental experience.
LISA R
Tl Communications
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One-Way and In-Town® Rentals in Washington, DC 20015
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Customer Reviews
- 4.0 Average Customer Rating
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The lock to the storage bay was malfunctioning and poorly maintained. This made access to the key very difficult. I had to go home to get tools to open it and close it after returning the rental.
Fernando LBecause there was no office I could not get help except on the phone. It took a very long time to get into the truck. The truck reeked of cigarettes.
Mohan AEarly reservations and problem with getting checked in. People with whom I have spoken with and communicated via chat have been polite, responsive, and really care. i think that during work hours are better to checkin when it is in a parking not near a UHaul office.
RENEE DIt would have been helpful to know that there would be a lot of verification steps to start the rental. I would have arrived earlier so that I could start the rental on time. Customers should be aware that they will need 10-15 min to complete the activation steps at start of rental.
Christopher W