Had to unhitch a 6x12 trailer myself. If you can't lift about 100 pounds, you'll have trouble.Kevin S.
Moving Truck Rental in Washington, NC at Rutledge Mini Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Washington, NC 27889
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
need jack stands for trailers.WILLIAM B.
Thanks for your excellent service.Sandra V.
Was unable to do online check in and when I called for help I was on hold for a long time then got disconnected twice, the pickup facility was supposed to be â€œunmannedâ€ but luckily the owner was there when I arrived and after trying to access the key via a video but due to terrible reception video wouldn't play so he processed the pickupRobbie O.
The office person was very slow and blamed the slowness on her internet service. Then she went to check the milage and incorrectly gave the man in the store the incorrect mileage. I believe she was off by 900 miles which made him question my day trip which was only and 1.6 hour drive one way. Never apologized for miss quoting, and questioning my milage. Not warm customer service nor apologetic for getting the milage wrong. Will not rent there again.Tina C.
U-haul could fix their technology.Christopher G.
I had an overwhelming moving experience trying to move, I can say that I was even more overwhelmed with the treatment I was shown there. My heart was so touched with the awesome, thoughtful care I received. You Sir will never be forgotten. You made the move so much less stressful, and your patience outweighed all I could imagine. You went above and beyond. I tried to find your name, but You at Ruthledge are in my thoughts and prayers. Love you dearlyJAMES O.
I think the breaks in the truck are at end of life.Thomas G.
U-haul should install tongue jacks on that size trailer to minimize risk of back strain/injury.Gary W.
Very nice location and helpful staff.Jeffrey W.
The reservation we made was not processed so nothing was ready when we arrived. The owner brought us to another location where we were told the only tow he had for my car was the 2 wheel dolly rather than the 4 wheel that we wanted. He then proceeded to admit he didn't know much about them after hooking my car up to it. When we arrived in St. Augustine we realized our car was now pulling and jerking to the left for no reason & it was not doing that before. We immediately called another uhaul in that town & this was a corporate store so as soon as she looked at the rig she asked why it was hooked up wrong and why did it have painter's tape across the fender. We took photos as proof. She told us not to ever go to a "mom & pop" uhaul bc they aren't trained the way they should be, but there's honestly no way to know unless you ask. She did however hook us up to the 4 wheel tow so the car would be safer. I'm now back in town but another uhaul rep is saying there's no way it was the tow & that the insurance we bought won't cover it. I'm still going to address this with a mechanic & they will be paying to fix what their company messed up. The whole experience was horrible with the customer service & calling the 1800 number is useless as you talk to someone different everytime & they don't save any thing you tell them in the notes. If you just need a uhaul for a quick day move they are okay but nothing long distance & the insurance will try everything to not pay for damages. Horrible experience & will never go back.Rachel C.
Nice customer serviceCHARLES A.
Truck was at different location than reservation and they did not have furniture blankets that I requested. Also, was not made aware of what time truck needed to be returned. Was under impression any time on the second day would be fine resulting in extra charges.Tim M.
The bestRobbie P.
Keep up with the great customer service you can always count on with Rutledge.James W.
The original drop-off location was closed (out of business). The U-Haul system should be updated. I had to locate another facility (Rutledge Mini Storage) that could accept the return. Rutledge was able to get the contract transferred to them so that the return could be accepted and documented. Rutledge was friendly and very helpful. Again, I should not have been required to find an alternative return location - the U-Haul system should be updated.Ross S.
Nothing needed to improve. Excellent service. My appointment was on time and the equipment was ready. ThanksGeoffrey N.
The woman at Rutledge Mini Storage had no idea how to hook up a UHaul trailer. I'm 63 with a broken back and three heart attacks. She made me lift the heavy hitch and hook everything up myself, I had no idea what to do. Found out after the receiver came loose it wasn't tightened properly. I may seek a Lawyer for damages. Richard JohnsonRICHARD J.
This location was very friendly and helpful. Thanks to their assistance I was able to get my move done without any extra delays or costs. This is especially good around the holidays too.Danny R.
I had a great experience and great serviceErica M.
all is well.jim D.
One way trips are too expensive.ADRIEN T.
There was dog hair all over the inside of the cab.PATRICK V.
BerrI was very pleased with the service I received. The lady who assisted me was very knowledgeable, informative, and courteous. I will definitely rent from Rutledge again and will also recommend them to my friends and colleagues.FAYE R.
It met all of my needs and expectations. The office personnel are nice and very accommodating.HAROLD W.