Even with a power outage the service representative was great
Stephen M
Waverley Service Centre
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waverley, ON L0K2E0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The drop off was just at a gas station/store and not a uhaul full location. The person said they were not trained in uhaul operations so we were directed to call a toll free number to confirm return of equipment. He was as helpful as he could be and saw that we returned the trailer undamaged
RICHARD MFriendly but the poor guy could not login to uhaul to do the return. Finally had to call the manager to tell him to have a picture of mileage and gas and then send to him. Longer waiting there just to give keys and picture.
Stephen HI would prefer the pick up nearer my location on Yonge St. MIDLAND ON.
Patrick CThe location was ok, although I had asked on the online order form for pick up/drop off of the rental vehicle in Midland at the Ultramar Gas Station which would have been 14 km closer to where I live. Last time I had rented a U-Haul vehicle it was possible - this time I did not even get a response to my request. But maybe this is U=Haul regulations to decide where customers have to pick up. Unfortunately they experienced internet problems at the location where I had to pick up this time which delayed the whole rental process and all information from my online order had to be put in again with some hick ups. This can happen, but an offer to add the lost minutes to the rental time would have been nice customer service, but I assume this is U-Haul regulations. The rented equipment (dolly, blankets) was not in the rental vehicle, I had to remind personnel - but I supposed it's my responsibility to check that anyways. Other than that everything went smooth and fine. The rental vehicle was in top condition and I would recommend U-Haul, just would hope for less obstacles with the rental process next time.
Gabriele D