The employees who registered me and who accepted return of the truck were all very friendly and helpful. I was grateful for their assistance, efficiency, and patience. I’ve rented trucks from other companies and othe locations and some of the experiences have been really bad. This was the opposite. I won’t hesitate to use this location again.
KENNETH C
Parkrose Hardware West Linn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Linn, OR 97068
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Customer Reviews
- 4.5 Average Customer Rating
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The process was simple, the people were helpful and friendly, the return was easier than I expected. Nothing negative to report at all.
ANDREA Hthe guy who helped out is super racist and disrespectful.
ENGIN KThere were three issues with this rental: 1) There are not enough staff at the location. I had to wait for 20 minutes for the person doing the rentals to be found and come to the counter...both when I went to pick up the trailer and when I returned it. 2) When the trailer was connected to my vehicle by the person, they did not install the safety chains correctly. They looped the chain over the tongue of the trailer and then simply hooked the hook on the vehicle trailer hitch instead of passing the chain through the hitch. Their surly attitude and my frustration in the service led me to let them walk away and I corrected the safety chain myself I have a photo that I can send of what they had done. 3) I phoned the location the afternoon before my return date and asked if I could return it early. The person I spoke with (Mark) said I could return it before 6pm. I parked the trailer in the same spot at 4:47pm, but again waited to find the staff person and have them unhook the trailer which took 30 minutes. After unhooking, they walked away. No receipt or acknowledgement. The next day, I checked my UHaul account and the trailer was listed as "Overdue" because they had not registered the return.
TODD CThere was a personnel who took my keys, but did not bother to check my truck in. I called the next day and got someone to check it in. I was contacted by someone from U-Haul about returning this one-way rental to this location in exchange for an extra day, extra mileage, and a half-tank of gas (return half full, not completely full). I did get the extra day and the extra mileage, but was charged for the half-tank of gas. When I called the location to ask if anything could be done, they explained that I had to return it like I got it and that there was nothing they could do. They were not helpful.
JACOB S