When a booking is made and the location is called prior to make sure they are open. It would be great if they were there. Nobody was there and I spent an hour on the phone with Uhaul and never ended up getting the Uhaul the day booked. Also, the truck was under a 1/4 of gas when picked up in rescheduled day. It would be nice to have a full tank so a customer doesn't have to worry about that in pickup. He asked me to fill to 1/4on return and gave me a $21 credit befor I left. It was under a 1/4(the same as when I left) he made me pay back the $21 on debit. A very poor experience and very frustrating.
Caroline B
K&M Petro Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Lorne, ON N0L2P0
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Customer Reviews
- 3.0 Average Customer Rating
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Excellent customer service. Polite and helpful.
Jamie MThe store clerk was very helpful and accommodating when we returned our truck. It was very helpful that it was a gas station.
lisa fBe nice if was open earlier, to start the day
Jennifer GVery unhappy about the value of the hold out on my credit card =twice the amount of the one day rental. Will find alternative options in the future.
steve l