I called a few times, on several different days, and only once was the phone picked up. The truck was running when I got there for who knows how long, wasting gas that I have to pay for. The pick up for the truck and bed were after hours and i was told that it would be extremely easy to hook everything up, it was not at all. I had my mover drop me off at the location but even he was having issues and had to watch youtube videos to help hook it up for me, which I then had to pay for his time. It was still not hooked up properly, and at 2 different gas stations strangers approached me letting me know. It is dangerous for customers to have to hook up a bed on their own. I wasn't told that the drop off for the truck and bed were at 2 different locations (at my destination), which I then had to call and change on my drive. i only found out when I looked at the website for something else. It was also at the this location where i learned there was no lock provided, and when booking on the phone, it was not offered to me. The cab was cleaned ok, but the truck was dirty, and a tail light was out.
LAURA L
Wyoming Valley Property Management
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Wyoming, PA 18644
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Customer Reviews
- 4.0 Average Customer Rating
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When returning equipment to destination place please have somebody to receive the equipment. In my case was Inwood NY nobody was at that location.
ANGEL MGreat customer service.
JOSEPH SBob was very personable. Pick up and drop off was easy. Only concern was my pick up location was changed 4 times which I feel is ridiculous. I will contact UHaul on Wyoming Ave, Bob's location directly moving forward if ever needed.
Dawn PHad to close a show in NY while my husband headed of to open in TX. Was lucky they had one. I had to go a little further to pick it up, but the van worked out perfectly for what I needed. Representative was pleasant and courteous. Sent me out with a full tank and I was able to get quickly onto the road.
ALICE B