The location wasn't the issue. It was a gas station and there was no-one there from UHaul to answer questions. I reached out to the contact for the location who never responded. The location was advertised as counter pick up, which it was not. Took me 50 minutes to go thru the process of checking out the car. Had to call customer service several times as the app was not working properly. It was a super painful experience...would not do it again. Again, location was fine, the UHaul part of the experience receives the poor rating
Dagmar C
White Plains Mart Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in White Plains, NY 10606
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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The requirements of a non-counter/telephone pickup were not made clear when I made the reservation. Fortunately it worked out, but with time delay and some confusion. The telephone support person was very helpful,
Cassius JHelpful staff made process that much easier.
JOSEPHDIGNAM DI opted for Truck share 24/7. I didn't have the U-Haul app installed in my phone. it is recommended to install the app and arrive at the location. which can save sometime in checking out process. Because on the website it gave hard time in identifying the location, and checkout process will not take you to the next step until the location is identified. so it is better to have the app installed.
Jim GTerrible customer service Tried to charge me more than stated Not a good representation for U Haul
David K