The cab of the truck was so dirty we had to wash it - took over 30 minutes to clean. The inside of the truck was also dirty. I would not have taking it if there were more options
WADIA M
Phillips 66
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wichita, KS 67226
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Could not understand person who rented truck to me. (Poor communication skills). I thought rental was $19.99 yet ended up being $145.00 for 18 miles. I rented smallest truck and thought maybe there was a large deposit and I would receive money back.
SANDRA LThe drop off "attendant" was the gas station attendant. He had little knowledge of the U-Haul business. He simply took the key. They tried to charge me for gas when I returned the truck with more gas that when I picked up. I had to call and get this resolved.
Rodney RWhile very nice, the clerk seemed unfamiliar with the process and it took too long to get the keys, even after going through the U-Haul app and showing her the confirmation screen that said I could be handed the keys. I had Moving Help waiting and the time it took to get the truck ate into the four hours of labor I paid for. Additionally, I was not allowed to park my car in the lot (even for 30 minutes) when I drove the truck away. I had to move my car to the Subway parking lot across the street, drive the truck to the loading site, order a Lyft *back* to pick up my car, and only then did the move begin, I lost an hour of labor to movers who were sitting around waiting for me. In the future I will only pick up and return trucks to the main U-haul office.
Jessica HBad customer service
Eileen R