I rented a 26 ft truck and 6x12 trailer. When I picked up the truck it has 32 miles 'Left to Empty' on the gas gauge. And, the manager where I got the truck had picked up the truck that morning at another location and chose not to put any gas in it. So, I had to find a gas station where I could buy $150 in gas AND where I could get the truck and trailer in and out of the station. What's more, the pickup location only had 1 person to hook up the trailer to the truck which he could not do by himself. So, My wife and I (both in our 70's) had to help lift the trailer and put in on the truck. Another almost a disaster is that I had ordered 30 moving pads.... but the office where I got the truck had NO pads. That meant that my wife and I had to drive all over looking for pads. Lastly, when I dropped off the truck after hours, the APP kept giving me errors that it could not complete the dropoff. Not a good experience.
PAUL C
Kling Towing & Recovery Inc II
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wildwood, FL 34785
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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EXCELLENT SERVICE AND AVAILIBILITY
CRAIG MDavid was very helpful since I had not pulled a trailer with my new vehicle. Had to buy an adapter and he let me know the type and where to buy it. Hooked the trailer up and it worked perfectly. 24 Mpg for a 160 mike trip. And he was busy with phone calls, customers and handled everything with ease. He need a raise.
STEPHEN WNo one at location and was told again it was open with someone one there 24 hrs a day. I will never deal with U Haul the rest of my life. Lying stealing people.
ROBERT GWe dropped off our U-Haul and trailer at this location in the same condition we picked them up. Everything was clean and the gas tank actually had more fuel than required. Unfortunately, the experience at this location left a lot to be desired. When we arrived, we were told the computers were down, so we couldn’t get any kind of confirmation or receipt on the spot. We were told to wait until later in the day, which felt a bit off. Sure enough, when the return was finally processed, we saw that we were charged extra for gas and for going "over" on mileage—neither of which made sense based on what we had tracked. On top of that, the staff wasn’t particularly friendly. It felt like we were more of an inconvenience than a customer wrapping up a long, stressful move. If you’re planning to return equipment here, make sure to take detailed photos and document everything.
Craig Z