Tell the customer all the proper information. I used a one-way rental and was not told that additional days were not refundable. I only needed the truck for 3 days was told I could turn it in early and only charged for the days used, but I was charged for 5 days!
TIMOTHY M
Eastwood Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Williamsburg, OH 45176
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great customer service. Logan is awesome. 10 out of 10 experience.
MELISSA FI went to White Oak Storage where my reservation was and they had no trucks. So they called and found a truck at Eastwood Storage. Why didn't anyone call or email me to let me know that I would need to go elsewhere. The people were great but your system has a serious flaw. I also wasted 2 hours because Eastwood doesn't open until 10:00am and my reservation was for 8:00am. Then I apparently went over on mileage since I had to drive further to pick up the truck and got charged $20.83, for something that was not my fault. The guy at Eastwood was great to work with.
DAVID FGreat experience all around.
bryan kLogan at Eastwood Storage was extremely helpful and I am grateful for all of his assistance.
Harmon S