Check-in time very lengthy
Michael M
First Choice Liquidators
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, DE 19808
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Customer Reviews
- 4.0 Average Customer Rating
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Nobody was there I had to stand outside in the cold and wait to talk to customer service. I only rented a van but ended up with a truck because I couldn’t get the key out of the lock box. I should have not been charged at all UHaul has gone down hill I will be renting from Home Depot next time
TRACY CNo staff was available at my pre determined pick up time and the $25/day fee was no where near the actual price paid after all of the hidden fees. Advertised prices are deceitful. I also filled the tank up 5 gallons beyond what was there during pickup and didn’t get a dime back despite the fact if 5 gallons were missing you’d have charged through the nose for it. Go fuck.
Jake RThis location is a shady garage tucked behind some other businesses making it very difficult to locate. In-store pickup option should be disabled for this location as they don't actually offer it. After calling uhaul customer service I was told you can only pick up your vehicle by using the uhaul app and hope you can find the lock boxes hidden in the corner of the garage entry. I went into a nearby business to ask if they knew how I could find the uhaul location and they said 'it's that tiny garage behind us. Hope you got a gun.' Not the best experience.
Sean CNothing. The representative offered to come to work 3 hours early to accommodate my schedule to pick up the trailer. I asked him why would you do that for me. His answer was " no big deal, if it will help you out I don't mind". This guy should be running U-Haul. Great, beyond belief service. You can't get any better.
David S