I had a 26 foot truck and after gassing and arriving to the location the employee told me that they don't accept 26 foot trucks. She gave me the closest location that did take the large truck. Pinnacle storage was great. However, having to go to a different location caused the fuel needle to move and I ended up being charged for 3 gallons even though I had originally filled to proper level. Needless to say, I was not happy about that part either. I feel that U-Haul should have communicated about the drop off location better based on the size of truck I reserved.
CONNIE L
Pinnacle Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, NC 28405
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very disappointed with the process of reserving the truck. Spoke with/received texts from at least 4 separate persons. I usually reserve online and have done so multiple times but was not able to do so this time due to problem on your end. So I called. The first person I spoke with was courteous and helpful. Truck was reserved with no issues. Then the calls and texts began coming saying truck not available at requested location, etc. I’ve never had an issue before. This time was a nightmare. Coupled with fact that I had rented vans twice within past 2 weeks with very smooth processes, this was awful. It took 2 days (from Wednesday night to Friday morning) to know for sure I had a solid reservation. The location was fine.
Teresa HAppreciated being able to drop off at more convenient location than what was available online.
RICHARD S5 Stars, Austin worked with me and made this as easy as it could be. Very Nice, Clean and affordable. Highly Recommend Pinnacle Storage. Thanks
CHARLES SI returned the trailer on Friday and it was not checked in to their system until Sunday. Multiple visits and phone calls were unsuccessful. Finally, after 2 calls to U-Haul it was finally checked in. I do not recommend this location!!!
Lori B