This was my first time using a U-Haul Neighborhood Dealer after many positive experiences with regular U-Haul locations. The overall service was unprofessional and disorganized. The cashier appeared unfamiliar with the rental process and repeatedly contacted the owner for guidance. I was asked to provide a second emergency contact by phone, even though this information was not required during the online registration process. During vehicle return, the employee initially refused to inspect the truck and complete the return while I was present. I was told to leave and that the inspection would be done later, despite my request to have the vehicle checked before I departed. I waited approximately 20 minutes for the inspection while no customers were waiting, and other tasks were being prioritized. The experience did not meet the service standards I have come to expect from U-Haul. I would encourage U-Haul to review the quality of service provided at this Neighborhood Dealer location.
Leila J
Om Valley Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woodbridge, ON L4L2S3
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Customer Reviews
- 3.5 Average Customer Rating
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Everything was great 👍 truck was very clean the only thing I was disappointed in was the furniture cover’s I ordered them, but unfortunately I didn’t receive them.
ANTONIA AInstallation of a drop box for after hours
Angelo MThe amount is bad beyond our expectations. But anyway, thank you..
Fredelie FThe attendant at this location is very rude She kept me waiting and had to call someone on the phone to help out and was still saying a lot of rude stuff without apologizing for keeping me waiting and after I let them know one of the tire was flat at pick up… she was like ‘then go fix it’ Won’t recommend the store
VICTOR A